![]() ![]() ![]() Right click on Windows key from the desktop and click on Device Manager. Touch ID may stop working in conditions where your fingerprints become wet or dirty this may happen while exercising, cooking, changing your oil, doing outside work, and other similar activities. The fingerprint scanner was damaged when you tried to open the smartphone. The main reason why the fingerprint scanner not working is: After a strong impact the display broke, and, as a result, the button with fingerprint scanner was damaged. Why did my fingerprint login stop working? If you still fail to access to Windows 10 via Windows Hello, and the fingerprint is still not working, go on the reading for more solutions. Start the PC to see if the fingerprint scanner is available for login. If the fingerprint sensor is damaged seriously, it is recommended to send the device to repair.
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